Careers

Inside Sales Executive

GlassParts are keen to speak to pro-active candidates with experience within a sales environment. GlassParts are a leading supplier of glass orientated tools, hardware and accessories to the construction industry through the UK and Ireland. Due to continued expansion this position is now available immediately. An exciting opportunity has arisen for an Inside Sales Executive to join our highly successful team in Nenagh Co. Tipperary

As an Inside Sales Executive you will be responsible for providing day to day office support in a busy and challenging sales environment.

Your duties will primarily involve liaising with existing customers and will include although will not be limited to:

• Being the primary contact point for customers over the phone and via email
• Providing pro-active administrative and phone-based support for the Field Sales Team to help them develop and secure sales
• Issuing quotations and samples
• Processing orders and tracking
• Handling queries and any complaints

Key qualities required:

• Exceptional customer service and interpersonal skills, with a friendly telephone manner
• Strong administration skills, with a high level of attention to detail
• A flexible and motivated approach, with an enthusiastic and proactive outlook
• Ability to work on own initiative and within a sales team structure
• Some construction product experience would be preferable but not essential.

Customer Service Advisor

Working as a member of a busy team, this role carries the following responsibilities:

• Interact daily with customers on the phone and through email regarding their sales orders.
• Process all orders within agreed timeframe to meet customers' requirements, and complete on time and in full.
• Respond to all queries quickly, efficiently and professionally.
• Proactively keep customers updated with stock availability dates for their order.
• Input data accurately on the in-house ERP system.
• Communicate any issues and status updates to customers.
• Deliver excellent customer service levels.
• Liaise with internal departments daily on customer queries.

Key qualities required:

• Customer service experience essential.
• Strong communication skills - both verbal and written.
• Work on own initiative.
• Experience in outbound selling an advantage.
• Product knowledge of glass or general construction industry a distinct advantage but not necessary.
• Ability to work under pressure and meet tight deadlines.
• Flexible and reliable.
• Highly IT proficient.
• Excellent attention to detail.